Frequently Asked Questions
Products/Services
Q.: I need some extra information about a certain
material, i.e. technical specifications. How can I get it?
A.: You can send us an email or fax or call us, asking about
any kind of information you would like to have regarding any
of our company’s products. You will get the information by
email or fax.
Q.: Why does the G. Klangides & T.
Kyriakides Ltd website not provide a list with the prices of
the products/services it offers?
A.: Due to the large
variety of products we offer, and also the specific
processing the customer might request for the timber
provided, but also due to the valid prices depending on the
quantity and way of payment, our company’s policy is to
inform each customer personally on the prices we can offer.
Q.: Can your products be delivered anywhere in the
hinterland?
A.: We can offer delivery to any part of the
island. If we think it’s necessary – due to the distance –
to impose extra delivery charges, we will inform the
customer in advance. Beyond this, the Trading Terms and
Conditions of our company are to be applied.
Q.: Is
it possible for you to process the timber under our own
specifications?
A.: Of course it is. If the processing is
feasible, please let us know of the exact result you would
like to have and we, with help from our collaborators, will
provide your timber in its final shape.
Q.: What
kiln-dried timber means?
A.: Timber dries in special
kilns and goes through saturated hot steam under specific
pressure and for a specific amount of time, so that it can
finally contain a certain amount of moisture. This way, the
chromatic anomalies of the wood are smoothened out, while
the wood is sterilized from fungi and insects, it dries
faster and the abilities of its processing are improved.
Q.: What does illegal logging mean?
A.: Illegal
logging means the harvest of wood in violation of the
legislative and regulatory provisions of the country where
it was harvested. Illegal logging is an international issue
with severe negative financial, environmental and social
repercussions.
Installation/Construction
Q.: Do you undertake installations or
constructions?
A.: We do not have a specialized staff of
our own, but we do have a network of excellent collaborators
that we can introduce to you for the completion of any
construction.
Q.: Can you provide us with
information on how to install a product on our own?
A.:
Of course. With our years of expertise, we can guide the
customer to construct or install the product he or she is
interested in. The presentation of architectural or other
plans would help us form a better idea on the construction
so that we can provide more accurate information.
Q.: I am a constructor/installer. Is there a chance of
cooperation for the installation of products by your
company?
A.: Every constructor/installer is welcome to
approach us for a future cooperation. We follow a procedure
to ensure the abilities of the prospective collaborator and
if we are satisfied, then our cooperation can continue.
Financial/Accounting
Q.: I am an existing
collaborator and I have changed my address and phone number.
Who should I inform?
A.: Please inform the accounts
department of our company as soon as possible, so that we
can make the necessary changes to your account profile.
Q.: I need an account statement for audit reasons. How can I
get it?
A.: You can send us an email, fax or telephone us
for the time period of your account statement and we will
send it via email or fax. The above can be done after a
claim by the owner or via proxy (i.e. accountant).
Q.: I would like to pay online. How can I get the necessary
information for the money transfer?
A.: Contact us and we
will send all the necessary information, including our
company’s account name, the bank that hosts the account, the
IBAN and sort code.
Q.: Do you accept debit/credit card payments?A.: We accept debit/credit card payments for the procedure of invoice payment, under the terms of JCC Payment Systems Ltd. During this procedure you might be asked to give some extra information so that the identity of the card owner can be ensured